As of November 2023, all group swim participants will receive a complimentary EDCJCC branded towel. Please make sure to bring your towels with you to class each week, as towel service will not be available in the locker rooms.
Towel pick-up is available at the Q Street Reception Desk and 4th Floor Fitness Center Desk. Please pick up a towel at one of these desks as you head to the locker room for your swim or shower.
These new procedures will help us reduce misuse of towels and clutter in the locker rooms that occur during our larger swim programs, as well as ensure towel availability and locker room cleanliness.
There are no refunds or credits given for withdrawals if made later than two weeks prior to the start date of the class, or for classes not attended. Cancellations made more than two weeks prior to the start date will receive a full refund, minus the $2 credit card processing fee.
Unfortunately, because we cannot offer more than one or two of each type of class in a session and because our classes are generally full, we cannot allow you to make up a missed class by attending a class for which you are not registered. This includes attending class on the opposite day of which you are registered for.
Online registration must be completed with the name of the family attending class. Please do not sign up for others under your name. Classes are not transferable to another party.
Only the child and parent/guardian who registered for a group swim class and are on the Aquatics Consent & Release of Liability form may participate in the class. Parents/caregivers may not bring children to a class for which they are not registered.
For Little Flippers, Polliwogs and Tadpoles classes only one parent/guardian may participate in the pool with the child.
The last class of each session is reserved as a make-up class. This make-up class will be utilized if a class is cancelled due to inclement weather, pool maintenance, or staff shortages. In the event there are no cancellations, participants who miss a regularly-scheduled class may use this as their make-up class.
In the event there is more than one class cancellation, we reserve the right to schedule another make-up class at a time that differs from the regularly-scheduled lesson. In the event that participants cannot attend this make-up class, no refunds will be provided.
If there is a class cancellation, participants will receive an email at the address listed on their registration form. We will give as much notice as we can about cancellations, but please note that we are not equipped to make phone calls or send text messages; email is the only way that you will be notified, even for last-minute cancellations.
There are no refunds or credits given for withdrawals if made after the start date of the first class, or for classes not attended.
There is a 24-hour cancellation policy for private swim lessons. Cancellations made within less than 24 hours will be charged as a lesson. Please contact your instructor directly to cancel classes.
Cancellations due to illness may result in postponement of classes. Late arrival of more than 15 minutes is subject to a late cancellation.
Semi-private and side-by-side appointments are held to the same standard: in the event one student is unavailable, the other is still required to participate unless otherwise arranged with the instructor.
Classes must be booked in advance, and any alterations to scheduled classes should be confirmed by the instructor first. Only the child(ren) who is registered for private or semi-private swim classes and is on the Aquatics Consent & Release of Liability form may participate in the class.
Packages expire after 60 days unless otherwise directed. Please make sure to redeem all classes before the 60-day period is up, or the classes will be forfeited.
If a lesson needs to be cancelled, we will do our best to schedule the make-up class on the same day/time as the regular lesson. We reserve the right to schedule make-ups on a different day and/or time if necessary. If a make-up is offered, you will not be refunded for the cancelled lesson, even if you cannot attend the make-up. If there is no possibility for a make-up, we will issue a refund to your credit card.
If lessons are cancelled because of inclement weather, we will do our best to schedule a make-up. Refunds will not be issued if there is no possibility of a make-up.
If there is a class cancellation, participants will receive an email at the address listed on their registration form. We will give as much notice as we can about cancellations, but please note that we are not equipped to make phone calls or send text messages; email is the only way that you will be notified, even for last-minute cancellations.
Pool Rules
Follow all lifeguard and pool staff instructions.
Please shower before entering the pool.
Do not enter the water if you are sick. Please wait 24 hours after a fever and 7 days after gastrointestinal illness to enter the pool.
No one is permitted in the pool with open wounds, cuts, sores, or bandages.
ANYONE under the age of 16 years must be accompanied by a parent/caregiver.
No running, roughness, rowdiness, or any other behaviors which could compromise safety. Proper swim wear is required. Any person not in swimwear will not be allowed in the pool.
All toddlers must wear swim diapers until potty trained.
No food, drinks, or glass containers are allowed in the pool area.
Swimmers may NOT enter the pool less than 20 minutes prior to closing.
Swimmers must exit the pool 5 minutes prior to a scheduled class, or as directed by the lifeguard and pool staff.
No shoes are allowed on the deck.
Please leave personal belongings in the locker room. There is no designated area for personal belongings in the pool area.
